FAQs

What types of jewelry do you offer?

The Queen Collective specializes in elegant jewelry, featuring a stunning selection of 18K gold-plated pieces that are adorned with Czech diamonds. Our collection is designed to enhance any outfit while providing durability and timeless style.

How can I ensure the longevity of my jewelry?

To maintain the quality of your jewelry, it is recommended to avoid exposure to harsh chemicals, moisture, and extreme temperatures. Store your pieces in a dry, cool place and clean them regularly with a soft cloth to preserve their shine.

What is your return policy?

We have a 30-day return policy, allowing you to return items in their original condition, unworn and unused, with tags and packaging intact. To initiate a return, please contact us at anetnitrogen@gmail.com.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. For specific inquiries, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original piece and, once the return is accepted, make a separate purchase for the new item you desire.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect it upon reception and contact us immediately at anetnitrogen@gmail.com. We will evaluate the issue and work to resolve it promptly.